Ancillary Services
24/7 multilingual medical support, cross-border assistance, claims handling, and cost containment for efficient care.
TPA & Assistance Services
Powered by Swan International Assistance
With a distinguished legacy of over 25 years, and proudly delivering exceptional client service through its in-house TPA, Swan International Assistance (SWAN). Its expansive international network, combined with the specialised knowledge of its doctors and the empathetic support of its professional call agents, guarantees both cost efficiency and the highest standards of care.
Claims Handling
A streamlined claims process supporting both direct billing and reimbursement cases. Its global provider network enables verified direct billing, while reimbursement claims are assessed through coordinated medical and financial review. SWAN’s in‑house system delivers real‑time oversight and timely settlements.
Cost Containment
Grounded in SWAN’s quality framework, securing tariff advantages, tracking claim patterns with analytics, and conducting routine reviews with TPAs and cedants. This disciplined approach protects portfolios and delivers consistent, cost‑effective care.
Roadside Assistance
From breakdowns to minor issues, SWAN's roadside assistance team provides fast and reliable support. Towing, jump‑starts, tire changes, fuel delivery, and lockout services are available 24/7 to keep you moving throughout your journey with complete peace of mind.
Telehealth Services
Powered by SANAD
SANAD brings healthcare to your fingertips. Connect with licensed doctors anytime, receive expert advice, and manage prescriptions without leaving home. Available 24/7 in multiple languages, SANAD ensures convenient and reliable care whenever you need it. Your health and peace of mind delivered through seamless telehealth.
Instant Access
Remove the barriers of travel, waiting rooms, and delays through around‑the‑clock virtual consultations in multiple languages. Members receive timely medical advice, sick leave support, and guidance from licensed doctors when needed.
Comprehensive Care
Access specialists, chronic disease management, preventive wellness support, second medical opinions, and coordinated home country treatment through one integrated digital health platform.
Dedicated Support
Users receive organized assistance through Medi Buddy, which helps manage appointments, medication schedules, follow‑ups, and coordination with care teams, providing reliable guidance across each step of the process.
Fintech Solutions
Powered by The Swan Pro
With over 20 years of expertise, The Swan Pro powers SIMA’s fintech capabilities through advanced automation and seamless integration. From Cygnet’s end-to-end insurance management to resource augmentation and IT consulting, these solutions optimize operations, enhance scalability, and deliver smarter processes for insurers and corporates worldwide.
Cygnet
End-to-end insurance management from issuance to claims, offering customizable packages for operational efficiency and cost control.
Resource Augmentation
Access global tech talent for short or long-term projects, ensuring flexibility and expertise tailored to your business needs.
IT Consulting Services
Specialized consulting to streamline operations, clarify goals, and implement technology-driven strategies for sustainable growth.
